What we work to, written down.
The same for every business we work with. Written down here so you can hold us to them.
- 01
Anything that speaks to your customers says it's automated
If something we build replies to your customers for you, it says it's automated at the start, every time. There's no setting to turn that off, and we won't build one.
- 02
A booking is a request, not a confirmed appointment
The details are captured and passed to you. Nothing is written to your calendar and nothing is confirmed to your customer on your behalf. You decide what goes in the diary.
- 03
Anything urgent goes to a person straight away
If a customer mentions gas, flooding, an electric shock or an injury, nothing we build takes a booking for it. It's flagged to a person immediately. None of it is an emergency service and we don't describe it as one.
- 04
Any number we put in front of you came from your business
We don't build a case out of industry statistics. If we quote you a figure, we counted it in your operation and we'll show you the working.
- 05
If there's nothing worth building, we say so
Sometimes your process is fine as it stands, or the fix isn't one we sell. You'll hear that from us.